Frequently Asked Questions
Can you freeze a baked pie?
You can absolutely freeze a baked pie! For best results, place the pie in the freezer, uncovered, for 30-60 minutes until fully frozen. Once frozen, wrap the pie in cling wrap or place in a plastic freezer bag and remove excess air. Place back in freezer. Following this method, baked fruit pies will last up to 4 months in the freezer.
Protecting the pie helps prevent freezer burn and ensures the pie doesn't take on any unpleasant flavors or scents.
How do you re-heat a pie?
Refrigerated:
To re-heat a refrigerated baked fruit or nut pie, set the oven to 250°F and bake for 15 minutes.
Frozen:
To reheat a frozen baked pie, thaw the pie in the refrigerator overnight or at room temperature for 4 hours. Once thawed, set the oven to 250°F and bake for 15 minutes.
What is your cancellation policy?
All food sales are final. If you need to cancel your order, please let us know as soon as possible by sending an email to orders@roseandspruce.com. In some, but not all cases, it may be possible for us to reschedule your order for a later date.
What if I need to reschedule my order?
If you need to reschedule your order, please let us know at least 3 days in advance by emailing orders@roseandspruce.com and requesting a later delivery date. If you need to request an earlier delivery date, please inquire about availability.
What is your return and refund policy?
If you have an issue with your purchase, please reach out to support@roseandspruce.com within 48 hours to provide more information and we'll do our best to make it right. In most cases, a new item can be made and delivered within 1-2 business days.
Can you ship my order?
Due to the nature of our small home business and the fragility of baked goods, we are unable to ship any orders. It's for the best - pies don't travel well. We offer local delivery in the East Bay region of the San Francisco Bay Area.
To inquire about local delivery outside of our East Bay delivery zone, please reach out to info@roseandspruce.com.
Is there a minimum order for delivery?
We offer $10 local delivery in the East Bay, with free delivery for orders over $50. If you are located elsewhere in the Bay Area and are interested in placing an order, please reach out for availability and pricing. Shipping is not available.
What is the meaning behind Rose + Spruce?
THANKS FOR ASKING! The backstory behind our name is two-fold. Rose is a family name, and Spruce is a nod towards Christmas, a favorite time of year full of holiday baking and gift giving. How does this relate to food, you ask? Both roses and spruce are actually both edible! Don't worry, they aren't on the menu (yet).